Reconnection Call with Past Client After Long Delay

Me: "Hi Mary, it's Kurt Kessler at First Rate Financial. We helped you with your home... Is this a good time to talk

Mary: "Oh yeah, Kurt it's fine. How are you?"

The purpose of my call is to thank you.

How is the home treating you are planning on making any moves

If you have questions about buying or selling you If can I count on you Brian anytime you have friends family or co workers who are looking to buy sell
of perhaps refi, can I count on you to give me a call?

Any body coming to mind. We I’d love to help like I helped you. I find that cool people tend to hang out together.

Can I count on you when do?

Me: "Hi Mary, it's Kurt Kessler at First Rate Financial. Did I catch you at a convenient time?"

Mary: "Oh yeah, Tim, it's fine. How are you?"

Me: Good, good. How are you, Mary? How's your family doing? Mary, I just wanted to reach out because I want to apologize to you. I haven't done as good of a job as I would've liked to in staying in touch with you as a client of mine over the past two and a half years. Things got really busy during the pandemic. I hope you and your family did okay during that time and are back to normal. And I just wanted to just give you a call and apologize for not having reached out to you sooner, and just wanted to let you know that I'd like to be a resource to you going forward."

Mary: "Oh, you don't owe me an apology. Thank you though, anyway."

Tim: "How are you? How's your family? How's the house that we put you into two and a half years ago treating you? Are there any things about the house that you wish were different? Have you given any consideration to remodeling or putting in a swimming pool because you want that for your backyard? Or have you thought about moving up? Is that something that you're considering?"

Tim: "What areas of financial services other than mortgages do you need some guidance? Because I happen to know a lot of people that are really good in other areas of financial services, and maybe I can make an introduction to you of something that could be valuable to you." Or, how about just, Tim: "Is there anything I can do to help you?"

Josh Mettle Optimizing Opportunities from Your Database LISTING, RATE WATCH, EQUITY MORTGAGE INQUIRY, AND CASH OUT

Script for Voice Mail to get the apt

Hey Dave, this is Josh Mettle at NEO Home Loans, I helped you buy your home on EASY STREET last year. Calling to see if you have been watching what's going on with home values in your neighborhood over the last 90 days. I will text you a link to schedule a quick 15-minute call if you'd like to discuss. ------------------------------------

Appointment Call

Hey Dave, this is Josh Mettle from NEO Home Loans, we worked together on the purchase of your beautiful new home on EASY STREET.

Is now a good time, do you have a few minutes to speak with me?

Dave, I wanted to connect with you because a lot is happening in the economy right now and many clients have reached out with questions on how their home value may be impacted and how they can leverage the equity in their homes.

Right now, People like you are finding themselves in one of three situations:

1. They have either outgrown their home and would like to move but feel trapped because of their ultra-low mortgage rate.
2. They want to access the incredible equity that has built up in their home to payoff non-mortgage debt or renovate their home, but again often feel stuck due to their current mortgage rate.
3. Or they are considering cashing out their equity by selling their home, while the market is significantly higher than it was in the past.

Dave out of curiosity, which one of these three scenarios best describes you?

Listen to them

I bet you are a bit like me, in that you believe that information affords you optionality.

Most people want options, so they know what's possible and they can take advantage of opportunities when they see them.

Are you open-minded to my team creating an equity transition plan to show you what the numbers might look like?

Are you open-minded to my team calculating your household blended debt ratio and presenting potential options to lower your outgoing expenses and create more cashflow in your family budget, which can be used to accelerate your retirement savings?